FAQs

How long will my order take?
All orders are processed within 1–3 business days. Delivery times vary by location — typically 2–4 days for major cities and 4–7 days for more rural areas. Tracking information will be sent to your email once your order has been dispatched.

Please note that personalised items may take a little longer as they are made to order. Estimated delivery times will be included in your tracking updates.

How much does delivery cost?
Free courier delivery applies to all orders with a cart value of R1,250 or more. A flat delivery fee of R100 applies to orders under R1,250.

What payment options do you offer?
We partner with South Africa’s leading payment providers and our website is SSL-secured. At checkout you’ll find several payment options including credit/debit card and EFT. If you have any questions about payment, please don’t hesitate to reach out.

How does personalisation work?
Personalised items are made to order especially for you. When ordering, please provide the required details (such as a name, date, or message) in the personalisation field on the product page. Allow a little extra time for these items to be prepared before dispatch.

Can I send an order directly to a gift recipient?
Absolutely! Simply enter the recipient’s address as the delivery address at checkout. If you’d like to include a gift message, please note it in the order notes at checkout.

Received this as a gift?
If you received an item as a gift and would like to return or exchange it, please contact us at hello@liquoriceandluxe.co.za with your order details (the name or email address of the person who placed the order). Once the return is received and inspected, we’ll issue store credit or an exchange to you directly. Please note that personalised items cannot be returned unless faulty or damaged.

What is your returns policy?
Your satisfaction is our priority. If you’re not happy with your order, please contact us at hello@liquoriceandluxe.co.za within 7 days of receiving it and we’ll do our best to make it right. Please note that personalised items cannot be returned unless they are faulty or damaged. For full details, please read our Return & Refund Policy.

Who covers return shipping costs?
Return shipping costs are the responsibility of the customer, except in cases where the item is faulty, damaged, or incorrect — in which case we will arrange and cover the cost of the return.

What if my item arrives damaged?
We’re so sorry if this happens! Please contact us at hello@liquoriceandluxe.co.za with a photo of the damaged item within 7 days of delivery and we’ll arrange a replacement or refund as quickly as possible.

Do you offer gift wrapping?
Our products are carefully packaged to feel like a gift from the moment they arrive. Please note that certain large or heavy items cannot be gift-wrapped due to their bulk or weight — these items are packed in sturdier packaging to ensure they arrive safely. If you have a special packaging request, please reach out to us before placing your order.

Still have a question?
We’d love to hear from you! Drop us a line at hello@liquoriceandluxe.co.za or visit our Contact Us page. We typically respond within 1–2 business days (Mon–Fri, 9am–4pm SAST).