Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receipt of your item, to request a return. Please report the problem within 7 days, if possible.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@liquoriceandluxe.co.za. Please note that returns will need to be sent to the following address: [29 Mauershoek Road, Ladybrand, Free State, 9745] 

If your return is accepted, we’ll send you specific instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you have any questions, please do not hesitate to contact us at hello@liquoriceandluxe.co.za. 

Damages and issues
Please inspect your order upon receipt and contact us immediately (within 7 days) if the item is defective, damaged, or the wrong item so that we can evaluate the issue and correct it.

Exceptions / non-returnable items
Certain items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase of the new item.

Shipping Destinations
We currently ship to destinations within South Africa. Overseas deliveries can, however, be negotiated. Please connect with us at hello@liquoriceandluxe.co.za in order to arrange this. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund on their side. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@liquoriceandluxe.co.za.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@liquoriceandluxe.co.za. Please note that returns must be sent to the following address: [29 Mauershoek Rd, Ladybrand, Free State, 9745.] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@liquoriceandluxe.co.za. 

Damages and issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged, or the wrong item has been delivered, so that we can address the issue and correct it.

Exceptions / non-returnable items
Certain items, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be returned. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, unworn or unused. In its original packaging with all tags attached. Accompanied by proof of purchase.

Certain items cannot be returned, including: Perishable goods (e.g., food, flowers, or plants). Custom or personalized products. Personal care items (e.g., beauty products). Hazardous materials, flammable liquids, or gases. Sale items or gift cards.

 

Consumer Protection Act (CPA) Compliance

This policy aligns with South Africa’s Consumer Protection Act (CPA). Customers are entitled to refunds or replacements if goods are defective, not fit for purpose, or do not match their description. Faulty items may be returned within six months for a repair, replacement, or refund, subject to an assessment.

Cooling-Off Period for Online Purchases

In accordance with South African e-commerce laws, consumers who purchase items online have a 7-day cooling-off period to cancel their order and receive a full refund, provided the item is returned in its original, unused condition.

For any further questions, please reach out to our support team.